Frequently Asked Questions (FAQ)

Ordering & Payment

• What payment methods do you accept?
  We accept all major credit cards, PayPal, and (coming soon) Afterpay.
  
  
• Can I change or cancel my order?
  If you need to change or cancel your order, please contact us as soon as possible at info@urbanstoolz.com.au. We’ll do our best to help, but if your order has already shipped, changes may not be possible.

Shipping & Delivery

• Where do you ship?
  We currently ship to Australia and New Zealand. Stay tuned for updates as we expand to more regions!
• How much does shipping cost?
  We offer free shipping on all orders.
• How long will my order take to arrive?
  Orders are typically delivered within 20 days. You’ll receive a tracking link as soon as your order ships.

Returns & Refunds

• What is your returns policy?
  If you’re not satisfied with your purchase, please contact us within 7 days of receiving your item. We’ll guide you through the returns process.
• How do I request a refund?
  Contact us at returns@urbanstoolz.com.au with your order details and reason for return. We’ll review your request and provide next steps.

Products & Stock

• Are your products Australian made?
  We source from trusted Australian suppliers and warehouses to ensure fast, reliable delivery.
• What if an item is out of stock?
  If a product is out of stock, you can sign up for restock notifications on the product page or contact us for updates.

Contact & Support

• How can I contact Urbanstoolz?
  Email us anytime at info@urbanstoolz.com.au—we’re here to help!
• Do you offer bulk or trade discounts?
  We’re happy to discuss bulk or trade orders. Please reach out to us for more information.

Still have questions? Reach out to us at info@urbanstoolz.com.au and we’ll be happy to help!